Essay on total quality management implementation in oil refining industry
Firstly I will give a brief summary of what quality management is. Quality management is an ongoing process within a business to continually improve quality and meet the needs and requirements of its customers. Quality management is not a procedure or something that can be installed by manual. It is an ongoing process, which involves every level of employee in the organisation, from the cleaners to the senior management. The most popular quality management process is known as TQM (Total Quality Management) and was popularised by the Japanese. …
